Responsible Gaming — Play Safely at an999

Our Commitment to Safe Play

At an999, responsible gaming is not a policy checkbox — it is a core part of how we operate. Every feature, tool, and support channel described on this page is in place because we believe gambling should remain a form of entertainment, never a source of harm.

Player-First Philosophy

an999 designs every feature with player safety in mind. Our responsible gaming programme is built around the principle that every player deserves to enjoy games on their own terms — with full control over their spending and time.

Transparent Spending Controls

We give you the tools to set daily, weekly, and monthly deposit limits directly from your account settings. Limits take effect immediately when lowered, giving you real-time control over your an999 wallet balance at all times.

Verified Age Checks

Every an999 account goes through a mandatory identity verification process. No player under the age of 18 is permitted to open an account, deposit funds, or access any real-money game on the an999 platform — without exception.

Session Time Reminders

Losing track of time is one of the earliest signs of problematic gaming behaviour. an999 provides optional session duration reminders so you always know how long you have been playing — keeping awareness front and centre.

Flexible Self-Exclusion

If you ever feel that you need a break from gambling, an999 offers self-exclusion periods ranging from 24 hours to permanent account closure. Self-exclusion requests are processed immediately and cannot be reversed during the chosen period.

Dedicated Support Team

Our customer support team is trained to handle responsible gaming enquiries with care and confidentiality. If you have concerns about your gambling behaviour or a loved one's, reach out at [email protected] — we are available around the clock.

Age Restriction Policy

an999 operates a strict 18+ only policy across all real-money products, including casino games, sports betting markets, live dealer tables, and slots. This policy applies to every player accessing the platform from Bangladesh or any other jurisdiction.

Before any player can make a deposit or place a wager on an999, they are required to complete our Know Your Customer (KYC) verification process. This process involves submitting a valid government-issued identification document — such as a National Identity Card (NID) or passport — to confirm both identity and age.

an999 reserves the right to request additional proof of age at any point during the account lifecycle. If a player is found to be under 18 years of age, their account will be immediately suspended, all funds will be returned, and all winnings will be voided. This is a non-negotiable policy designed to protect minors from the potential harms of gambling.

Why This Matters

Gambling before the age of 18 carries significantly elevated risks of developing problem gambling behaviour in adulthood. an999 is committed to ensuring that only adults who can make an informed decision about gambling are permitted to participate on our platform.

All deposits require prior KYC age verification.
Accounts showing signs of underage use are suspended immediately.
an999 supports national and international efforts to prevent underage gambling.
Players in Bangladesh must be 18 years or older to register and play.

Underage Gambling is Strictly Prohibited

an999 has a zero-tolerance policy towards underage gambling. Any account found to be operated by a person under the age of 18 will be permanently closed. If you suspect a minor is using an999, please report it immediately to [email protected].

KYC Verification Is Mandatory

Every an999 player must complete identity verification before accessing real-money features. We accept National Identity Cards, passports, and driving licences issued in Bangladesh. Verification is fast, secure, and protects both you and the platform.

For Adults Aged 18 and Above Only

By creating an account on an999, you confirm that you are at least 18 years of age and that gambling is legal in your jurisdiction. an999 makes this commitment visible on every page of the platform to reinforce awareness at every touchpoint.

Responsible Gaming Tools

an999 provides a full suite of account management tools that put you in control of your gaming experience. These tools are available to every registered player at no cost and can be activated instantly from your account settings or by contacting support.

Deposit Limits

Set a maximum daily, weekly, or monthly deposit cap on your an999 account. Once your limit is reached, no further deposits can be made until the period resets. Limit reductions apply instantly; increases take effect after a 24-hour cooling period.

Instant Reduction

Loss Limits

Define the maximum amount you are comfortable losing over a given period. an999 will automatically restrict further wagers once your loss limit is reached, preventing sessions from escalating beyond what you have decided is acceptable.

Player-Defined

Session Time Limits

Choose how long a single gaming session on an999 can last. When your chosen duration is reached, you will receive a notification and the option to end the session. You can also set mandatory cool-down periods between sessions.

Built-in Reminders

Time-Out Period

Take a short break from an999 without permanently closing your account. Time-out options range from 24 hours to 6 weeks. During a time-out, your account is fully suspended — no logins, no deposits, and no wagers are possible.

Full Account Pause

Reality Check Alerts

an999 can display periodic on-screen reminders during your session showing how long you have been playing and your net win/loss position for that session. These alerts are designed to keep your spending decisions grounded in reality.

Awareness Tool

Wager Limits

Set a maximum wager amount per round or per bet slip on an999. This prevents individual bets from exceeding your personal comfort threshold, especially useful during live casino sessions or in-play cricket and sports betting markets.

Per-Bet Control

Account History

Every player on an999 has access to a full, transparent history of their deposits, withdrawals, wagers, and session durations. Reviewing your account history regularly is one of the most effective ways to maintain awareness of your gambling patterns.

Full Transparency

Permanent Closure

If you decide that you no longer wish to gamble, an999 will permanently close your account upon request. This action is irreversible. Any remaining balance will be returned via your registered payment method (bKash, Nagad, Rocket, or similar).

Irreversible

How to Activate These Tools

All responsible gaming tools can be activated from the Account Settings section of your an999 profile. Alternatively, contact our support team at [email protected] and a team member will apply any restriction to your account immediately on your behalf.

Limits Cannot Be Reversed Instantly

For your protection, any request to increase a deposit, loss, or wager limit is subject to a mandatory 24-hour review period before taking effect. Reductions, time-outs, and self-exclusions are applied immediately with no delay.

Self-Exclusion at an999

Self-exclusion is a formal commitment you make with an999 to stop gambling for a defined period. It is one of the most powerful tools available if you feel that your gambling is getting out of hand, and an999 takes every self-exclusion request with the utmost seriousness.

Available Self-Exclusion Periods

an999 offers the following self-exclusion durations, all of which are enforced with immediate effect upon request:

6 months — a structured medium-term break with full account suspension.
1 year — recommended for players who feel they need a longer recovery period.
3 years — for players with persistent concerns about their gambling behaviour.
5 years — a long-term commitment to abstaining from real-money gambling.
Permanent / Indefinite — a lifelong exclusion with no option to reactivate the account.

What Happens During Self-Exclusion

Once a self-exclusion is in effect on your an999 account, the following restrictions apply immediately and without exception:

Your account is locked — login attempts will be denied.
All scheduled marketing communications from an999 are suppressed.
Any pending bonuses or promotional credits are cancelled.
Any remaining real-money balance is returned to your registered payment method.
No new account can be opened using the same identity documents during the exclusion period.

Requesting Self-Exclusion

To request self-exclusion on an999, contact our support team at [email protected] with the subject line "Self-Exclusion Request" and specify your preferred exclusion duration. Our team will confirm and activate the exclusion within one hour of receiving your request, any time of day or night.

Self-Exclusion Cannot Be Reversed Early

For your protection, an999 does not allow self-exclusion periods to be shortened or cancelled before the agreed end date. If you contact an999 requesting early reactivation during a self-exclusion period, our support team is trained to decline and to direct you to appropriate support resources instead.

Self-Exclusion Checklist

Account locked immediately upon request
All marketing emails suppressed
Remaining balance returned to your wallet
Pending bonuses cancelled
Identity flagged to prevent re-registration
Confirmed in writing via email
Cannot be reversed before end date
No access to any an999 game or product

Taking the First Step

Requesting self-exclusion is a courageous and responsible decision. an999 will never question your reasons or attempt to dissuade you. Our team will process your request promptly and with complete confidentiality. You are not alone — and reaching out is always the right thing to do.

Contact for Self-Exclusion

Email: [email protected]
Subject: "Self-Exclusion Request"
Response within 1 hour, 24 hours a day, 7 days a week.

Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. an999 encourages all players to stay aware of the warning signs and to act early if gambling starts to feel like more than just entertainment.

Warning Signs to Watch For

The following behaviours and feelings may indicate that gambling is becoming a problem. If you recognise several of these in yourself or in someone you know, it is important to seek help.

Gambling with money set aside for essential expenses such as rent, food, or utility bills.
Chasing losses — continuing to gamble in an attempt to recover money already lost.
Feeling anxious, irritable, or restless when not gambling.
Lying to family or friends about the amount of time or money spent gambling.
Repeatedly failing to stick to self-imposed spending or time limits.
Borrowing money or selling possessions to fund gambling activity.
Neglecting work, family, or social responsibilities because of gambling.
Needing to gamble with increasingly larger amounts to feel the same level of excitement.
Using gambling as an escape from stress, depression, anxiety, or personal problems.
Thinking about gambling constantly — even when doing other activities.

Signs of Healthy Gambling

For context, the following characteristics describe a healthy approach to gambling that keeps it enjoyable and within safe boundaries:

You set a budget before playing and stop when it is reached.
You view gambling as entertainment, not as a way to make money.
You only gamble with money you can afford to lose.
You take regular breaks and do not play for extended uninterrupted periods.
You do not gamble to cope with stress, loneliness, or negative emotions.
You are honest with yourself and others about your gambling habits.
You can stop playing whenever you choose, without difficulty.

Early Intervention Makes a Difference

The earlier problem gambling is identified and addressed, the easier recovery becomes. an999 encourages players to use our responsible gaming tools proactively — setting limits before they feel necessary is a smart habit, not a sign of weakness. If you recognise any warning signs, contact [email protected] today.

Self-Assessment Questionnaire

Answer the following questions honestly to get a better sense of your current relationship with gambling. This is not a diagnostic tool — it is a personal reflection exercise intended to raise awareness. If you answer "yes" to three or more questions, we encourage you to reach out for support.

How Is Your Gambling Affecting Your Life?

1

Have you ever gambled with money that was originally meant for essential living expenses such as rent, groceries, utilities, or medical bills?

2

Do you find yourself thinking about gambling frequently throughout the day, including when you are at work, with family, or trying to sleep?

3

Have you ever tried to cut down or stop gambling and found it difficult or impossible to do so on your own?

4

Do you feel restless, irritable, or on edge when you are not gambling or when you try to take a break from it?

5

Have you ever chased losses — that is, returned to gambling after losing money with the intention of winning it back?

6

Have you hidden the extent of your gambling activity from a family member, partner, or close friend?

7

Has gambling caused you to miss or be late for work, school, or family commitments on more than one occasion?

8

Have you ever borrowed money, taken a loan, or sold personal belongings in order to fund your gambling?

9

Do you use gambling as a way to escape from stress, anxiety, loneliness, depression, or difficult personal circumstances?

10

After a big win, do you feel a strong compulsion to keep gambling in order to win more, rather than stopping and enjoying your winnings?

Three or More "Yes" Answers?

If you answered "yes" to three or more of these questions, your gambling may be causing harm to your financial, emotional, or personal wellbeing. an999 strongly encourages you to contact our support team at [email protected], activate a time-out or self-exclusion on your account, and consider reaching out to one of the professional support organisations listed in the next section.

Support Resources

You do not have to face problem gambling alone. The following resources provide confidential, professional support for anyone experiencing difficulties with gambling — whether for themselves or on behalf of someone they care about.

an999 Support Team

Our trained customer support team is available 24 hours a day, 7 days a week to assist with responsible gaming queries, account restrictions, self-exclusion requests, and any concerns about gambling behaviour. All enquiries are handled with complete confidentiality.

Contact: [email protected]

Gamblers Anonymous

Gamblers Anonymous is an international fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem and help others do the same. Meetings are available in many cities across Bangladesh and online.

Search online for a local chapter or virtual meeting in Dhaka, Chittagong, or Sylhet.

National Mental Health Helpline

Bangladesh's National Mental Health Helpline (Kaan Pete Roi) provides free, confidential emotional support in English and Bengali. Problem gambling is closely linked to mental health challenges, and speaking to a counsellor can be an important first step.

Available via the Bangladesh National Mental Health Institute (NIMH), Dhaka.

Talk to Someone You Trust

Sometimes the most important step is simply telling someone you trust about what you are experiencing. A family member, close friend, or religious adviser can provide immediate emotional support and help you take the next step toward addressing problem gambling.

Professional Counselling

Cognitive Behavioural Therapy (CBT) and other structured counselling approaches have a strong evidence base for treating problem gambling. We encourage players in Dhaka, Chittagong, Rajshahi, Khulna, and other major cities to seek a qualified therapist experienced in behavioural addictions.

Self-Help Resources

an999 recommends exploring self-help workbooks, online forums, and evidence-based apps designed to support recovery from problem gambling. These resources can complement professional support and are accessible from anywhere in Bangladesh at any time of day.

an999's Commitment to Player Welfare

an999 will never pressure a player to continue gambling. If you reach out to us expressing concern about your gambling, our team will always prioritise your welfare over platform revenue. We will assist you in activating the most appropriate protection tool, provide guidance on support resources, and follow up to ensure you are receiving the help you need. Your wellbeing is more important to us than any single deposit or wager.

Protecting Minors

an999 takes its responsibility to prevent underage gambling with the utmost seriousness. Beyond our own KYC verification process, we strongly encourage all adult players who share a device or household with children to take additional precautions to prevent access to the an999 platform by anyone under the age of 18.

Recommended Steps for Parents and Guardians

Always log out of your an999 account when you finish a session, especially on shared devices.
Never share your an999 login credentials with anyone, including family members.
Enable parental controls on devices used by children in your household.
Use reputable third-party filtering software to block access to gambling websites on shared computers and mobile devices.
Store any physical payment cards linked to your an999 account securely and out of reach of children.
Talk openly with children and young people about the risks associated with gambling.

Third-Party Parental Control Tools

The following types of software can help restrict access to gambling websites on shared devices in your home. an999 recommends researching options appropriate for your device type (Android, iOS, Windows, or router-level controls):

Router-level content filtering — blocks categories of websites including gambling at the network level, covering all devices in the home.
Device parental controls — built into Android, iOS, Windows, and macOS, allowing parents to restrict app and website access by category.
Third-party filtering apps — software solutions designed specifically for families that provide granular control over website categories accessible on each device.

Report Suspected Underage Use

If you suspect that a minor has gained access to an an999 account — whether your own or another person's — please report it immediately by emailing [email protected] with the subject line "Underage Access Report". an999 will investigate promptly and take all necessary action to protect the minor concerned.

Our Multi-Layer Age Verification

an999 uses multiple layers of verification to ensure that only adults can access real-money gambling features on our platform:

Date of birth collected at registration and cross-referenced with ID documents.
National Identity Card (NID) or passport scan required before first deposit.
Automated age-check algorithms flag inconsistencies for manual review.
Additional verification required if payment method name does not match account name.
Accounts flagged for suspected underage use are suspended pending review.
Periodic re-verification may be requested for accounts showing unusual activity patterns.

Educating Young People About Gambling Risks

an999 supports broader public education initiatives aimed at helping young people in Bangladesh understand the risks of gambling. We believe that informed young people are better equipped to make safe decisions as adults. Parents and educators are encouraged to use age-appropriate resources to discuss gambling risk openly and without stigma.

an999's Responsible Gaming Pledge

an999 pledges to maintain a gambling environment that is safe, fair, and free from exploitation. We will continue to invest in player protection tools, staff training, and community outreach to ensure that gambling on the an999 platform remains a form of entertainment that enhances — rather than harms — the lives of our players across Bangladesh.