Privacy Policy —
How an999 Protects Your Data
Your privacy matters to us. This Privacy Policy explains in plain terms what personal information an999 collects from players in Bangladesh, why we collect it, how we use and safeguard it, and what rights you hold over your own data. We are committed to handling your information with full transparency and appropriate care at every step.
Our Privacy Commitments
Six core commitments that govern how an999 handles your personal data — built on transparency, security, and respect for every player's rights.
We Never Sell Your Data
an999 does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data belongs to you and is used solely to operate your account and improve your experience on the an999 platform.
SSL Encryption on Every Page
All data transmitted between your device and an999 is protected by industry-standard SSL/TLS encryption. Whether you are logging in, making a deposit, or updating your profile, your connection is secured end-to-end at all times.
Minimal Data Collection
an999 collects only the personal information that is genuinely necessary to provide our services, verify your identity, process transactions, and comply with applicable legal obligations. We do not collect data for its own sake.
You Control Your Data
Registered players on an999 have the right to access, correct, and request deletion of their personal data at any time. Our support team is available to process data requests promptly and without undue delay.
Secure Data Storage
Player data is stored on secure servers with access restricted to authorised an999 personnel only. Physical and technical safeguards are in place to prevent unauthorised access, disclosure, alteration, or destruction of your information.
Clear and Plain Language
We believe privacy policies should be readable. This document is written in plain English so that every an999 player — regardless of technical background — can fully understand how their personal information is handled on our platform.
1. Information We Collect
an999 collects personal information from players in Bangladesh through several channels, including account registration, identity verification, payment processing, gameplay activity, and direct communications with our support team. The categories of information we collect are described below.
1.1 Registration Information
When you create an an999 account, we collect the following information:
- Full legal name — as it appears on your government-issued identification document.
- Date of birth — to verify that you meet the 18+ age requirement.
- Residential address — including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other Bangladeshi locations) and postcode.
- Email address — used as your primary contact and account identifier.
- Mobile phone number — used for account security and transaction notifications.
- Username — your chosen display name on the platform.
1.2 Identity Verification (KYC) Documents
As part of our Know Your Customer (KYC) process, an999 may request copies of one or more of the following documents:
- National Identity Card (NID)
- Passport
- Driving licence
- Proof of address (utility bill, bank statement, or similar)
- Source-of-funds documentation (where required by our anti-money-laundering obligations)
KYC documents are processed securely and retained only for the period required by applicable legal and operational obligations.
1.3 Financial and Transaction Data
When you deposit or withdraw funds on an999 using services such as bKash, Nagad, Rocket, Upay, SureCash, Dutch-Bangla Bank, Visa, or Mastercard, we collect transaction records including the payment method used, transaction amounts in BDT, transaction timestamps, and reference numbers. an999 does not store full card numbers or mobile banking PINs — these are handled directly by the respective payment service providers.
1.4 Gameplay and Activity Data
an999 records data related to your activity on the platform, including:
- Games played, wagers placed, and results.
- Login timestamps and session durations.
- Bonus claims and wagering progress.
- Responsible gaming tool settings (deposit limits, self-exclusion preferences).
1.5 Technical and Device Data
When you access the an999 platform, our systems automatically collect certain technical data about your device and connection, including your IP address, browser type and version, operating system, screen resolution, referring URL, and device identifiers. This data is used for security monitoring, fraud prevention, and platform optimisation.
1.6 Communications Data
If you contact the an999 support team via email at [email protected] or through any in-platform support channel, we retain records of that correspondence, including the content of messages and any attachments you send, for the purposes of resolving your query and maintaining service quality records.
Children's Data
an999 does not knowingly collect personal information from individuals under the age of 18. If we become aware that a person under 18 has registered on the platform, we will immediately close the account and delete or anonymise all associated personal data. If you believe a minor has provided us with their information, please contact [email protected] immediately.
2. How We Use Your Data
an999 uses the personal information it collects strictly for the purposes set out below. We do not use your data in ways that are incompatible with these stated purposes without first obtaining your explicit consent or unless required to do so by law.
2.1 Account Management and Service Delivery
The primary use of your personal data is to create and maintain your an999 player account, authenticate your identity at login, process deposits and withdrawals via your chosen Bangladesh payment method, apply bonuses and promotional credits, and provide you with access to the full range of casino games, sports betting markets, and platform features available on an999.
2.2 Identity Verification and Fraud Prevention
an999 uses your registration information and KYC documents to verify your identity, confirm that you meet the minimum age of 18, and ensure that only the legitimate account holder is accessing and operating the account. This data is also used to detect and prevent fraudulent activity, money laundering, multi-accounting, and other forms of platform abuse.
2.3 Legal and Regulatory Compliance
an999 may be required to process and retain certain categories of personal data in order to comply with applicable legal obligations. This includes maintaining transaction records for anti-money-laundering (AML) purposes, responding to lawful requests from competent authorities, and fulfilling any obligations imposed by applicable financial crime prevention legislation.
2.4 Responsible Gaming
Gameplay activity data, session duration records, and responsible gaming tool settings are used to monitor player welfare, identify signs of problem gambling behaviour, and enforce any deposit limits or self-exclusion settings that you have applied to your account. an999 takes its responsible gaming obligations seriously and uses this data solely in the interests of player protection.
2.5 Customer Support
Communications data collected through your interactions with the an999 support team is used to investigate and resolve your queries, improve our support processes, and train our support staff. Support records may also be reviewed in the event of a dispute or formal complaint.
2.6 Marketing Communications
With your consent, an999 may use your email address and mobile number to send you promotional communications about new games, seasonal offers (such as Bangladesh Premier League promotions, Eid bonuses, or Pohela Boishakh campaigns), and platform updates. You may withdraw your consent to receive marketing communications at any time by contacting [email protected] or by using the unsubscribe mechanism in any marketing email you receive.
2.7 Platform Improvement
Technical and device data, along with aggregated and anonymised gameplay statistics, is used to monitor platform performance, identify and resolve technical issues, and improve the overall user experience on an999. This analysis is conducted on a non-identifiable basis wherever possible.
Lawful Basis for Processing
an999 processes your personal data on the following lawful bases: (a) performance of a contract — processing necessary to provide you with the services you have requested; (b) legal obligation — processing required by applicable law; (c) legitimate interests — fraud prevention, platform security, and responsible gaming monitoring; (d) consent — marketing communications, where applicable.
What We Do Not Do
an999 does not sell your personal data to any third party. We do not use your data to build profiles for sale to advertisers. We do not share your data with other online gambling operators. We do not use automated decision-making processes that produce legal or similarly significant effects on you without human review.
3. Data Sharing & Disclosure
an999 does not share your personal data with third parties except in the limited circumstances described below. In all cases where data is shared, an999 takes steps to ensure that the recipient handles your information with an appropriate level of care and security.
3.1 Payment Service Providers
To process your deposits and withdrawals, an999 must share relevant transaction data with the payment service provider you select — for example, bKash, Nagad, Rocket, Upay, SureCash, Dutch-Bangla Bank, Visa, or Mastercard. The data shared is limited to what is strictly necessary to complete the transaction. Each payment provider operates under its own privacy terms, which we encourage you to review.
3.2 Identity Verification Partners
an999 may use third-party identity verification services to assist with KYC document checks. These partners are engaged under strict data processing agreements and are permitted to use your data only for the purpose of completing identity verification on behalf of an999. They may not use your data for any other purpose.
3.3 Legal and Regulatory Disclosures
an999 may disclose your personal data to competent authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or lawful investigative request. In such cases, an999 will disclose only the minimum information required to satisfy the legal obligation.
3.4 Business Succession
In the event that an999 is involved in a merger, acquisition, or transfer of assets, player data may be transferred to the successor entity as part of that transaction. Players will be notified of any such transfer and will be given the opportunity to exercise their data rights before the transfer is completed.
3.5 No Third-Party Marketing
an999 does not share your personal information with third-party advertisers, marketing networks, data brokers, or other online gambling operators. Your contact details will not be sold, licensed, or otherwise disclosed to any entity for marketing purposes.
Data Sharing Summary
| Recipient Type | Purpose |
|---|---|
| Payment Providers bKash, Nagad, Rocket, Upay, etc. |
Transaction processing |
| KYC Partners Identity verification services |
Age & identity checks |
| Legal Authorities Law enforcement, regulators |
Legal compliance only |
| Successor Entities In the event of acquisition |
Business continuity |
| Advertisers / Data Brokers | Never — not shared |
| Other Gambling Operators | Never — not shared |
5. Data Security
an999 takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure.
5.1 Encryption
All data transmitted between your device and the an999 platform is encrypted using TLS (Transport Layer Security) technology. Sensitive data held in our systems — including identity documents and financial transaction records — is encrypted at rest using industry-standard encryption protocols.
5.2 Access Controls
Access to player personal data within an999's internal systems is restricted on a need-to-know basis. Only authorised personnel with a legitimate business reason are permitted to access identifiable player data. All internal access is logged and subject to periodic review. an999 staff are trained in data privacy and security obligations as part of their onboarding and ongoing development.
5.3 Account Security Measures
an999 implements the following account-level security features to protect your data:
- Secure hashed password storage — an999 does not store your password in plaintext.
- Login anomaly detection — unusual login attempts trigger additional verification steps.
- Session timeout — inactive sessions are automatically terminated after a defined period.
- Support identity verification — our support team verifies your identity before discussing account details.
5.4 Security Incident Response
In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, an999 will notify affected players without undue delay and will take all reasonable steps to contain the breach, assess its impact, and prevent recurrence. an999 maintains an internal incident response plan for this purpose.
5.5 Your Responsibilities
While an999 takes extensive measures to protect your data, the security of your account also depends on you. You are responsible for keeping your login credentials confidential, using a strong and unique password, logging out of your account on shared devices, and reporting any suspected unauthorised access to [email protected] immediately. an999 staff will never ask for your password.
SSL / TLS Protected
Every page of an999.vip is served over HTTPS. Look for the padlock icon in your browser's address bar — this confirms your connection to an999 is encrypted and secure.
Protect Your Account
Use a unique password for your an999 account that you do not use on any other website. Never share your login credentials with anyone — including friends, family, or anyone claiming to be an999 support staff.
Report Suspicious Activity
If you notice any activity on your an999 account that you did not authorise, contact [email protected] immediately. Our security team is available around the clock to investigate and act.
6. Data Retention
an999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or operational obligations. The following principles guide our data retention practices.
6.1 Active Accounts
While your an999 account remains active, we retain all personal data associated with your account including registration details, KYC documents, transaction history, gameplay records, and support communications. This data is necessary to deliver our services, maintain account security, and comply with our legal obligations.
6.2 Closed and Inactive Accounts
Following the closure of your an999 account — whether voluntarily or by an999 — we retain your personal data for a period of up to five (5) years from the date of closure. This retention period is maintained to satisfy our anti-money-laundering record-keeping obligations, to enable us to investigate any disputes or complaints arising after account closure, and to prevent re-registration where a permanent ban is in place.
6.3 KYC Documents
Identity verification documents submitted as part of the KYC process are retained for the duration of the account relationship and for the applicable post-closure retention period described above. After this period, KYC documents are securely deleted or anonymised.
6.4 Transaction Records
Financial transaction records — including deposit and withdrawal history — are retained for a minimum of five (5) years from the date of the transaction, consistent with standard financial record-keeping requirements. After this period, transaction records are purged from active systems.
6.5 Marketing Data
If you have provided consent to receive marketing communications from an999, we retain your marketing preferences and contact details until you withdraw your consent. Upon receipt of a valid opt-out request, your details will be removed from our marketing lists within 10 business days.
6.6 Anonymisation
Where an999 no longer requires identifiable personal data for a specific purpose but wishes to retain the underlying statistical or analytical information (for example, aggregate gameplay statistics for product improvement), we will anonymise the data such that you can no longer be identified from it. Anonymised data is not subject to the retention limits set out in this policy.
7. Your Privacy Rights
As a player on the an999 platform, you hold a number of rights in relation to your personal data. an999 is committed to upholding these rights and to processing data rights requests promptly and without undue delay. To exercise any of the rights described below, please contact the an999 support team at [email protected].
Right of Access
You have the right to request a copy of the personal data that an999 holds about you. We will provide this information in a clear and accessible format within a reasonable timeframe upon receipt of a verified request.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Please contact [email protected] with the relevant details and we will update your records promptly.
Right to Erasure
In certain circumstances, you may request that an999 delete your personal data. This right is subject to limitations — for example, we cannot delete data that we are legally required to retain for AML or financial record-keeping purposes.
Right to Restriction
You may request that an999 restrict the processing of your personal data in certain situations — for example, while the accuracy of data is being contested or while an objection to processing is being evaluated.
Right to Data Portability
Where processing is based on your consent or on the performance of a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format suitable for transfer to another service provider.
Right to Object
You have the right to object to an999 processing your personal data where that processing is based on legitimate interests. You also have the absolute right to object to your data being used for direct marketing purposes at any time.
7.1 How to Exercise Your Rights
To submit a data rights request, please email [email protected] with the subject line "Data Rights Request" and include: your full name, your registered email address, a description of the right you wish to exercise, and any relevant details. an999 will acknowledge your request within 3 business days and aim to fulfil it within 30 calendar days. We may need to verify your identity before processing certain requests.
Responsible Gaming and Data Rights
If you have applied a self-exclusion or cooling-off period to your an999 account, please be aware that requests to delete your data or close your account during an active exclusion period may be subject to additional review. Responsible gaming protections are maintained even during data rights processes to protect your welfare. For more information, visit the Responsible Gaming page.
8. Policy Updates & Contact
8.1 Changes to This Privacy Policy
an999 reviews this Privacy Policy periodically and may update it from time to time to reflect changes in our data practices, platform features, legal obligations, or applicable regulations. When we make material changes to this policy, we will notify registered players by email to the address on file and/or by displaying a prominent notice on the an999.vip platform. The updated policy will take effect on the date stated at the top of the revised document.
We encourage you to review this Privacy Policy periodically so that you remain informed about how an999 protects your personal information. Your continued use of the an999 platform following notification of a policy update constitutes your acceptance of the revised terms.
8.2 Governing Language
This Privacy Policy is written in English, which is the governing language of this document. In the event of any inconsistency between this English version and any translation, the English version shall prevail.
8.3 Contact the an999 Privacy Team
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way an999 handles your personal data, please contact us using the details below. Our support team handles all privacy-related enquiries with care and will escalate complex matters to the appropriate internal team.
Privacy Enquiries
Email: [email protected]
Subject line: "Privacy Enquiry" or "Data Rights Request"
Response time: within 3 business days (Bangladesh Standard Time, UTC+6)
Platform Operator
Brand: an999
Website: an999.vip
Market: Bangladesh
Policy Version: January 2026
This Privacy Policy was last reviewed and updated in January 2026. an999 is committed to maintaining the highest standards of data privacy and security for all players on the an999.vip platform.
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